Terms of Service

1. Acceptance of Terms

By creating an account, clicking "I Agree", or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service.

We reserve the right to update these Terms at any time. We will provide notice of material changes via email or a prominent notice on the platform. Your continued use of the Service after the effective date of any changes constitutes acceptance of the revised Terms.

2. Description of Service

DispatchLink is an online marketplace that connects owner-operators and trucking companies ("Carriers") with independent freight dispatchers ("Dispatchers"). DispatchLink provides the technology platform, search and matching tools, messaging, payment processing, and review infrastructure to facilitate these connections.

DispatchLink is not a freight broker, motor carrier, or dispatcher. We do not arrange or participate in the transportation of freight. All dispatch services are contracted directly between Carriers and Dispatchers.

3. User Accounts & Eligibility

• You must be at least 18 years old to use the Service.
• You must provide accurate, current, and complete information when creating an account and keep it updated.
• You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your login credentials.
• You may not share your account with any other person or entity.
• Carriers must hold a valid MC or DOT number. Providing false or misleading credential information is grounds for immediate termination.
• DispatchLink may verify your identity and credentials at any time and may suspend your account pending verification.

4. Carrier Responsibilities

As a Carrier on DispatchLink, you agree to:

• Maintain all required federal and state operating authorities, insurance, and permits throughout the duration of your use of the Service.
• Provide accurate information about your equipment, lanes, and operational capacity in your profile.
• Communicate promptly and professionally with Dispatchers.
• Honor agreed-upon terms with Dispatchers, including timely payment of dispatcher fees.
• Promptly report any safety incidents, cargo claims, or regulatory actions that may affect your operating status.
• Comply with all applicable federal, state, and local transportation laws and regulations.

5. Dispatcher Responsibilities

As a Dispatcher on DispatchLink, you agree to:

• Accurately represent your experience, specialisations, and services in your profile.
• Respond to carrier inquiries in a timely and professional manner.
• Provide dispatch services as described in any agreement with a Carrier.
• Comply with all applicable laws governing freight dispatch services, including FMCSA regulations.
• Not simultaneously represent carriers in a manner that creates conflicts of interest without full disclosure.
• Maintain the confidentiality of carrier business information and not use it for personal benefit or to benefit third parties.

6. Prohibited Conduct

You may not use the Service to:

Violations may result in suspension, permanent termination, and/or legal action.

7. Payment Terms & Fees

Platform Fee

DispatchLink charges a platform fee on completed transactions. Current fee schedules are available on our Pricing page and may be updated with 30 days' notice.

Payment Processing

All payments are processed through Stripe. By using the Service, you agree to Stripe's Terms of Service. DispatchLink is not liable for payment processing errors caused by Stripe or your financial institution.

Refunds & Disputes

All fees paid to DispatchLink are non-refundable except where required by law or at DispatchLink's sole discretion in cases of verified platform error. Disputes between Carriers and Dispatchers regarding service fees must be resolved between the parties; DispatchLink does not arbitrate such disputes but may facilitate communication.

8. Reviews & Ratings Policy

• Both Carriers and Dispatchers may leave reviews after a completed engagement.
• Reviews must be honest, accurate, and based on your direct experience.
• You may not offer or accept incentives in exchange for positive reviews.
• DispatchLink may remove reviews that violate these Terms, contain profanity, or are clearly fraudulent.
• Flagging a review does not guarantee its removal. DispatchLink's decision on review disputes is final.
• Attempting to manipulate your own or a competitor's ratings is grounds for account termination.

9. Dispute Resolution

Mandatory Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in a court of law.

Class Action Waiver: You agree to resolve disputes with DispatchLink on an individual basis only. You waive any right to bring or participate in a class action, collective action, or representative proceeding.

Exception: Either party may seek emergency injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending the resolution of arbitration.

10. Termination

You may close your account at any time by contacting support@dispatchlink.com. DispatchLink reserves the right to suspend or permanently terminate any account at its sole discretion, with or without notice, for:

• Violation of these Terms or any applicable law.
• Conduct harmful to other users, DispatchLink, or third parties.
• Extended periods of inactivity (greater than 12 months).
• Failure to pay outstanding platform fees.

Upon termination, your right to use the Service immediately ceases. Provisions of these Terms that by their nature should survive termination (including payment obligations, limitation of liability, and dispute resolution) shall survive.

11. Limitation of Liability

In no event shall DispatchLink's total cumulative liability to you exceed the greater of (a) the total fees paid by you to DispatchLink in the twelve months preceding the claim, or (b) one hundred US dollars ($100). Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above may not apply to you.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict-of-law provisions. To the extent any dispute is not subject to arbitration, you consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Travis County, Texas.

13. Contact

If you have questions about these Terms or need assistance, please contact us: